Reference

Legal Terms Before Your Account Opens

We make the legal terms visible before you open an account, including eligibility, wallet records for DANA, OVO, GoPay, and QRIS, cookie use, and support records.

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pp444 Legal Terms Before Your Account Opens
CONTACT PATHS

Three Legal Contact Paths

Fast legal answers matter when your account name, wallet receipt, or access question needs a clear record.

Live chat for account terms Open the mobile menu, tap Help, then choose Legal Contact during 09:00-23:00 WIB.
WhatsApp for wallet records Use WhatsApp when a DANA, OVO, GoPay, or QRIS receipt needs checking against your…
Email for written requests Email suits data access, correction, or policy copy requests because you get a dated…
DATA CARE

Six Controls Around Your Legal Data

Legal handling is not only a page of terms; it is how we treat your account records each day.

Account data collected

We record the details needed to run your account: phone number, account name, sign-in time, device session, and wallet match. These fields help us answer legal requests without asking for unrelated personal files.

Cookie choices

Cookie consent is shown in your browser before tracking tools run beyond basic session use. On mobile, open Account, Settings, then Cookie Choices to adjust preferences tied to analytics and account security.

Wallet verification

DANA, OVO, GoPay, and QRIS records are checked against the account name when a transaction needs proof. We use receipt time, amount, and wallet holder name to reduce wrong-account handling.

Security checks

Password resets require access to the registered phone path and may include an OTP step. We do not ask for your password in chat, WhatsApp, or email, even during legal account checks.

Record retention

We keep account, wallet, and support records for operational, legal, and dispute handling needs. When a record is no longer needed, we remove or reduce it according to our internal retention process.

Correction requests

If your name, phone number, or wallet label is wrong, contact us before opening a new account. We may ask for a receipt screenshot and account ID to keep the correction traceable.

Legal Questions Before You Join

These answers cover the legal points you are most likely to check before opening or continuing an account. They focus on access, account data, payment records, cookies, and support contact, not promotions or game rules. If your case includes a wallet mismatch or a changed phone number, contact us with your account ID first.

Access depends on local law and is available only where local law permits. We do not override local rules, so you should check whether account access is allowed in your location before continuing.

We use your phone number for account access and your wallet name to match DANA, OVO, GoPay, or QRIS records. This helps us keep legal account records tied to the right person.

Yes. Send an email request with your registered phone number, account ID, and the date range you need. We may verify your identity before sharing account, wallet, or support records.

Contact live chat or email before you create another account. We will ask for the current account ID, the detail that needs changing, and supporting wallet or phone evidence when needed.

A name mismatch can delay legal handling of DANA, OVO, GoPay, or QRIS records. Send the receipt time, wallet holder name, and account ID so support can check the record.

Cookies help run your session and record certain preferences. You can open Account, Settings, then Cookie Choices on mobile to see which choices are available for analytics and security use.

Only the teams needed to handle the request can access the ticket. We separate account, wallet, and support records so a legal request does not expose unrelated account activity.

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